YUUworld delivery policy
YUUworld endeavor to dispatch all orders received by 3pm Monday to Friday that same afternoon. For orders received after 3pm on a Friday, or over a weekend or bank holiday, despatch will be the next business day.
Need your order quicker?
If you are in the UK and need your order delivered on a Saturday, or on a guaranteed pre 10am service then please contact the Customer Service team advise the available options and cost. The Customer Service team are available Monday to Friday 9am-5.30pm, please email support@YUUworld.com or call 0844 854 0438.
UK orders are dispatched via UKMail on a Next Working Day delivery service. Therefore, orders dispatched Monday – Thursday will be received the next working day, and orders dispatched on a Friday will be delivered on the following Monday (or Tuesday if there is a Bank Holiday weekend).
Please note UKMail deliveries are made between 8am and 6pm.
Once your order has been dispatched you will receive an email with a link to the tracking details.
Your order is precious and to make sure it arrives safely, our courier company UK Mail require a signature at the specified delivery address. It is therefore important that you enter a delivery address where your order can be received in person. You may wish to choose a delivery address where you are sure someone will be available to receive it (a workplace or perhaps a neighbour who is regularly at home).
If you are not in at the delivery address a card will be left by UKMail and you will be able to rearrange delivery. Please note that for your security the parcel must be redelivered to the same address, and unfortunately due to recent thefts, the courier delivery drivers are not authorised to leave with neighbours or hide parcels – we don’t want any YUU orders to go missing en route to their lucky new owners.
We and our couriers aim to deliver within the specified conditions above, however please note that on occasion there may be a short delay due to adverse weather conditions or inability to access property etc.
our tracking details are emailed to you on dispatch and you can track your delivery using the information provided.If you are at all concerned about your delivery then please contact the Customer Team as soon as possible.
Delivery times vary depending upon the shipping destination. Delivery costs and estimated delivery times are will be displayed at the checkout page when the destination country is selected.
UK £4.99 for standard next working day delivery by UKMail
YUUworld offer delivery to most International destinations, please select your country at the checkout process to view the cost and delivery time.
If an item is Pre-Order only this will be advised on the product page. You will be notified of the estimated delivery date when ordering. Once the item is back in stock and your order dispatched you will receive an email advising your order is on its way.
Refunds & Returns Policy
If you are unhappy with any of your YUUproducts that you have received, then we are unhappy too. We will exchange it for another for you, or refund you your money back.
Please contact the Customer Service team on support@YUUworld.com Or call 0844 854 0438 to advise that you will be returning the YUUbag or YUU product. You must return the item within 7 working days of delivery. We would appreciate it if you could return the product with its original packaging so that it is protected. Once your returned order has been received and checked we will refund your card directly for the item cost.We regret that postage, packing and insurance are direct costs and cannot be refunded.
Damaged or faulty goods
If the unlikely event of your goods arriving faulty, please email us within a reasonable time at
support@YUUworld.com and we will deal with your problem as quickly as possible.