Privacy and Cookie Policy

We are YUUworld. YUUworld is our trading name and our registered company name is Kill Jellie Limited. We are a company incorporated under the laws of England and Wales with company registration number 072585850, whose registered office is at 2 West Hill Place, Brighton BN23RU (“we”, “us” and “our”).

IMPORTANT INFORMATION

This Privacy Notice aims to give you information on how we collect and process your personal data using this website, including any data you may provide through this website when you purchase a product or otherwise interact with us.

It is important that you read this Privacy Notice together with any other Privacy Notice or Fair Processing Notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are truly aware of how and why we are using your data. This Privacy Notice supplements the other notices and is not intended to override them.

WHO WE ARE

We are YUUworld. YUUworld is our trading name and our registered company name is Kill Jellie Limited. We are a company incorporated under the laws of England and Wales with company registration number 072585850, whose registered office is at 2 West Hill Place, Brighton BN23RU (“we”, “us” and “our”).

When you use our services, you’ll share some information with us. We want to be upfront about the information we collect, how we use it, who we share it with and the choices we give you to control, access and update your information. For the purposes of data protection legislation, we are the data controller of your personal data. We are registered with the Information Commissioners Office in the UK with reference number CSN3662815.

Please read this privacy policy carefully in conjunction with our  https://yuuworld.com/cookie-policy/

We have appointed a data privacy manager who is responsible for overseeing questions in relation to this Privacy Notice. If you have any comments, questions or requests regarding this privacy policy please address email us at: hello@YUUworld.comstating Privacy Policy enquiry in the subject header.

THE PERSONAL INFORMATION WE COLLECT AND USE

Information collected by us

If you have registered with us, or ordered items from us, we will have your email address, telephone number, postal address and the method you chose to make your purchase with. We also collect information about how you use our services, such as the types of content you view or engage with or the frequency and duration of your activities.

In addition, our servers, logs, and other technologies automatically collect certain information (see below) to help us administer, protect, and improve our services; analyse usage; and improve users’ experience. We share personal information with others only as described in this policy, or when we believe that the law permits or requires it.

Information we collect automatically 

Cookies: We may use cookies and other technologies such as web beacons, web storage and unique advertising identifiers to collect information about your activity, browser and device. This data helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. If you prefer, you can remove or reject browser cookies through the settings on your browser or device. However, rejecting or removing cookies could affect the availability and functionality of our services. For further information on our use of cookies, please see our cookie policy https://yuuworld.com/cookie-policy/

Device information: We may also collect information about your device each time you use a site. If you have an account with us, we may collect information from or about the computers, phones or other devices where you log into our services. We may associate the information we collect from your different devices, which helps us provide consistent services across your devices. Here are some examples of the device information that we collect:

  • Attributes such as the operating system and hardware version.
  • Browser type and IP address

Log information: We also collect log information when you use our website. That information includes, among other things:

  • Details about how you’ve engaged with us.
  • Device information, such as web browser type and language.
  • Access times.
  • Pages viewed.
  • IP address.
  • Identifiers associated with cookies or other technologies that may uniquely identify your device or browser.
  • Pages you visit before or after navigating to our website.

How we use your personal information

We use your information in several different ways. The table below set this out in detail, showing what we do, and why we do it.

Category of personal data

 

Purpose for processing

 

Legal basis under the GDPR

 

Name and contact details Deliver your purchase to you Performance of a contract
Send you service messages by email or text, such as order updates Performance of a contract
Send you information by email about our new products or services Consent

 

Fraud prevention and detection Legal obligation

 

Showing you YUU adverts as you browse the web Consent

 

Payment information (we don’t store this information Take payment and give refunds Performance of a contract
Fraud prevention and detecti Legal obligation
Send you information by email about our new products or service Consent
Fraud prevention and detection Legal obligation
Contact history with Clarks e.g. over the phone, email or on social media

 

Provide customer service and support Consent
Information about your phone or laptop, and how you use our website and app

 

Improve our website and set default options for you Legitimate interests

 

Who we share your personal information with

We share your data with the following categories of companies as an essential part of being able to provide our services to you:

  • Companies that get your order to you, such as payment service providers, warehouses, order packers, and delivery companies
  • Professional service providers, such as marketing agencies, advertising partners and website hosts who help us run our business
  • Companies approved by you, such as social media sites

We will not share your personal information with any other third party except those outlined above and only for legitimate business purposes.

How long your personal information will be kept

We will hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

CHILDREN

If you would like to participate in YUUkid of month or social media competitions your personal data as provided by you and information about your child (including their photograph) may be captured on social media pages.

We will not process any information you provide us for direct marketing unless you give us your permission. However, to enable you to receive any prize or promotional gift we will require you to provide us with the information set out in this privacy notice.

Full Terms and Conditions for our competitions

Competition Terms and Conditions

What we do with the personal information

We will only collect information about children where we have the express consent from the child’s parental guardian.

CONTROL OVER YOUR INFORMATION

Under the General Data Protection Regulation, you have several important rights available to you for free. In summary, those include rights to:

  • be informed about how your personal information is being used (hopefully this privacy policy explains it all)
  • Access the personal information we hold about you
  • Request that we transfer elements of your data to another service provider
  • Request us to correct any mistakes in your information which we hold
  • Request the erasure of personal information concerning you in certain situations
  • Receive the personal information concerning you which you have provided to us, in a structured format
  • Stop any direct marketing
  • Object to processing of your personal data

For further information on each of these rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.

If you would like to exercise any of these rights, please:

  • email, call or write to us at Privacy, YUUworld, Keepers, Braintree Road, Great Dunmow, Essex CM74RN  or email Hello@YUUworld.com, phone 0844 854 0438
  • let us have enough information to identify you;
  • let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill); and
  • let us know the information to which your request relates

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made many requests. In this case, we will notify you and keep you updated.

KEEPING YOUR PERSONAL INFORMATION SECURE

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

HOW TO COMPLAIN

We hope that we can resolve any query or concern you raise about our use of your information. If you are not happy with how YUUworld manages your personal data, you have the right to lodge a complaint with a supervisory authority. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/.

CHANGES TO THIS PRIVACY NOTICE

This privacy notice was published on 22/05/2018 and last updated on 22/05/2018.

Any changes we make to this notice will be posted on this page.

HOW TO CONTACT US

If you wish to contact us please email, call or write to us at Privacy, YUUworld, Keepers, Braintree Road, Great Dunmow, Essex CM74RN  or email Hello@YUUworld.com, phone 0844 854 0438

COOKIES

WHAT IS THIS PAGE ABOUT?

This policy is to provide you with information on cookies, about how YUUworld makes use of them and how they relate to your privacy online.

ABOUT YUUWORLD COOKIES – SUPPORTING YOUR INFORMED CHOICE.

This policy is the first stage of achieving privacy compliance for all visitors to our site. There is currently a degree of confusion around what is considered consent for cookies and this is likely to be the case for a little while yet. So here at YUUworld we are not only addressing the legal compliance aspects, we also believe in open and transparent business operations. The detail contained on this page is provided to ensure you are fully aware of the cookies we use, allowing you to make an informed choice about your continued acceptance of cookies.

WHAT ARE COOKIES?

Cookies are pieces of computer code that allow small amounts of information to be passed from your internet browser to our web server. They allow websites to recognise your PC, mobile, tablet or other device as you browse. For more detailed information about how cookies work, please visit www.allaboutcookies.org.

Data passed by cookies will never contain your name, address, telephone number or payment details. YUUworld will never disclose your personal details to any third parties.

WHY DOES YUUworld USE COOKIES?

Cookies serve many functions. Some examples are that they allow us remember whether you are logged in to the site, to remember what items you had in your shopping basket and to serve content tailored specifically for you. Cookies are used with our marketing partners to present you with appropriate offers and advertising as you browse other sites on the internet, based on the products you looked at while on our site.

WHAT COOKIES DOES YUUworld USE?

There are two types of cookie that may be used during your visit to the YUUworld website:

  1. Session cookiesSession cookies are deleted after each visit to our site. For example, when you are browsing the YUUworld’s site, it will remember you for the duration of your visit, but the cookie will be removed from your computer as soon as you close down your internet browser. It is session cookies that allow you to add an item to the basket and then move through the checkout. Disallowing these cookies via your web browser will mean you are unable to place an order on this site.
  2. Persistent cookiesPersistent cookies remember you for a set period of time. On your first visit to the YUUworld site, you will be presented with a default view. Over time, the version of the site you see may change, as persistent cookies remember items you have previously viewed, preference changes you have made, or whether you logged into or out of your account while browsing.

By using our website, you agree that we can place these types of cookies on your device.

TURNING OFF AND DELETING COOKIES

Most web browsers will provide the option to turn off, or disallow cookies. How you do this depends on the web browser you’re using. Instructions for disallowing cookies can usually be found in the browser’s ‘Help’ menu. Note that in common with most other transactional websites, refusing cookies via your web browser will mean that you are unable to make a transactional purchase on YUUworlds websites. You will also find that the functionality of many other websites and services will be affected. Cookies can be deleted using your web browser. However, unless they are disallowed they will be re-applied the next time you visit a website.

YUUworld MARKETING COOKIES

YUUworld work with several partners who serve advertisements or present online offers on our behalf. Most of these third party marketing partners use both session and persistent cookies. These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. All data collected by third party cookies is anonymous and will never contain your name, address, telephone number, email address or payment details. YUUworld will never disclose your personal details to third parties without your permission. Details of our partners’ cookies can be found in the latest cookie audit below.

GLOSSARY

Lawful Basis

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.